Terms and Conditions

MAKING A BOOKING

Deposit and Payment:

An approved reservation will be held for 24 hours until it is confirmed by payment of a deposit of 20%. Full payment must be made within 56 days prior to arrival.

On arrival, a €200 damage deposit must be made in cash. This deposit will be returned to you at checkout.

Seasons and costs:

Rental prices at Colletta vary according to the season. There are two seasons: low and high. The dates for these seasons are shown on the Season Calendar.

For long stays, there is a further -25% discount that applies after 14 nights and a -50% discount after 28 nights.

Prices are per apartment per week and are fully inclusive: water, electricity, bedding and towels changed once a week, internet connection, underfloor heating (from the second week of September until the end of April) and air conditioning (where available). It also includes use of the computers in the meeting rooms, borrowing of books and dvds from the library and on-site assistance by our resident rentals manager.

Cancellation:

If a booking is cancelled by the client, or the booking expires because the full amount was not paid, then the deposit paid will be retained.

Substitution:

Sometimes, for causes beyond our control, we may be obliged to change an apartment with another that will have similar characteristics or upgrade to another one that would be more expensive without any additional charge or, subject to the client agreement, downgrade it to another flat refunding the difference.


IN THE VILLAGE

Arrival:

Check-in is between 4.00pm and 8.00pm. Please note that after that time, you will have to contact our rental system on 0039 0182 778 372 or 00 39 0182 778 380. On arrival in the village, please go to the office on the right going down the hill or the bar located on the right hand side of the small main square, to check-in and receive your keys. You must show your voucher (printable from your booking form) in order to check-in.

On arrival, a €200 damage deposit must be made in cash. This deposit will be returned to you at checkout.

Departure:

Checkout time is 10:00. Please return your keys to the rental personal. Your damage deposit will be returned at checkout.

Parking:

You may park only on the top level of the multilevel car park adjacent to the village. The piazza at the entrance to the village is only for dropping off and picking up luggage, as is the turning circle at the end of the lower driveway entrance.

Swimming Pool:

The swimming pool will be open from the 15th May to 15th September. The pool will be supervised by a lifeguard according to the following schedule:
* 15/5 to 14/7 from 10:00 to 12:00 and from 14:00 to 18:00, 6 days per week (closed Mondays)
* 15/7 to 31/7 from 10:00 to 12:00 and from 14:00 to 18:00, 7 days per week
* 1/8 to 31/8 from 10:00 to 18:00, 7 days per week
* 1/9 to 15/9 from 10:00 to 12:00 and from 14:00 to 18:00, 6 days per week (closed Mondays)

Bathing outside of these hours is unauthorised.

pool rules

Linen and Laundry:

Towels and linen are included in the price. An additional towel and linen change can be requested. A communal laundry with washing machines/dryers is located close to the apartments and tokens can be purchased in the office or the bar (€1 per token).

Laundry and swimming pool towels must not be left outside the apartment to dry.

Cleaning:

A final cleaning of the apartment is included in the rental price. Please leave the apartment in the same good condition in which you found it.

Garbage Disposal

During your stay, please dispose of your garbage in the collection bins located on the top level of the carpark next to the village. Please dispose of this promptly and do not leave garbage bags outside of the apartment as this is both a health hazard as well as detracting from the beauty of Colletta.

Noise:

Please respect your neighbours and do not play excessively loud music or television. The village regulations require quiet after midnight.

Children:

Please note that some flats have internal staircases. Check the lay-out prior to booking if this is an issue for you.

Pets:

Normally not allowed. Please ask directly for some exceptions.

Notes:

Colletta has been internally restored to 21st century standard but the externals are authentic to the village 12th century roots. This means that most walking surfaces are uneven and you will need to be able-footed. The car park is 50m above the village but you can stop your car at the village entrance to unload your luggage. You will be met either at the office or bar and will be shown to your apartment. Flat shoes are recommended and luggage will need to be compact to enable you to navigate your way to your apartment. Wheels will not work on the Colletta roads.
Seasons -  Season Calendar